Problems downloading respondus lockdown browser

Institutions or instructors may require students to take certain ALEKS assignments in Respondus LockDown Browser, which is a secure testing browser that restricts students from accessing other applications. LockDown Browser can be required for ALEKS tests, quizzes, scheduled Knowledge Checks, and PPL Placement Assessments. Respondus Monitor, a companion application for LockDown Browser, can also be required for assignments that require LockDown Browser. Respondus Monitor uses students' webcams to record a video as they complete the assignment, and flags suspicious activity for the institution or instructor to review. 

Click on a section in the list below to jump to that section.

Pre-installation
Installation
Troubleshooting

Pre-installation

The ALEKS version of the Respondus LockDown Browser is currently supported on Windows (10, 8, 7) and Macintosh (Mac OS 10.12+) computers, and as an iPad (iOS 11.0+) app. Please review the system requirements below and make sure that the device you are using meets these requirements.

System Requirements

	Windows	Mac/Macintosh	iPad App
Operating System	10, 8, 7	Mac OS 10.12 or higher*	iOS 11.0+
Memory	75  MB	120 MB	106 MB

It is not compatible with Chromebooks.

*The current version for Respondus LockDown Browser for Mac available for download on our website is the version 2.0.6.02.

Installation

When students begin an ALEKS assignment requiring LockDown Browser, the introduction page includes a link for students to launch LockDown Browser in order to begin, as well as a link to download LockDown Browser.

1. Click the link below that matches the device you are using to download Lockdown Browser.
   Windowsif you are using a device with Windows 10, 8 or 7
   Mac(Macintosh) if you are using a device with Mac OS 10.12 or higher
   iPadApp if you are using an iPad with iOS 11.0 or higher Note: You will still need to install the ALEKS version of Lockdown Browser even if you already have a different version of LockDown Browser that’s used by your school on your device.
2. After you click on the link, locate the file (LockDownBrowserOEMSetup.exe or InstallLDBOEM.zip) in your download folder.
3. Double-click on the installer file and complete the installation.

Now return to the assignment page and click on LaunchDown Browser. The popup below will appear, click on Open LockDown Browser OEM if you’re using Chrome or select LockDown Browser OEM and click on Open link if you’re using Firefox. Note: if you take too long to click on the button to open LockDown Browser, the assignment page will say that LockDown Browser is not installed as seen in the pictures below, ignore the message and click on the button to open LockDown Browser.

Chrome

Firefox


Lab Installation Files for Respondus:

Lab administrators can use the lab installation files to install the Lab Edition of LockDown Browser for ALEKS on institution machines. Lockdown Browser for ALEKS is required even if other versions of LockDown Browser are already installed. 
IMPORTANT: The lab installation files should only be used on institution lab machines. Please use the student installation files for use on students' personal devices.

Link for Lab Installation files: https://www.aleks.com/support/admin_lockdown_system_requirements

Troubleshooting

LockDown Browser is not downloading

Please see the Respondus Support article below for the recommended steps to resolve this issue.

https://support.respondus.com/support/index.php?/default_import/Knowledgebase/Article/View/146/0/i-am-having-trouble-downloading-respondus-lockdown-browser-windows

I am not able to install LockDown Browser

Windows 10 using S mode
Windows 10 in S mode is designed for security and performance, exclusively running apps from the Microsoft Store. If you want to install an app that isn't available in the Microsoft Store, you'll need to switch out of S mode. Switching out of S mode is one-way. If you make the switch, you won't be able to go back to Windows 10 in S mode. There's no charge to switch out of S mode.

To switch out of S mode in Windows 10 go to: https://support.microsoft.com/en-us/help/4456067/windows-10-switch-out-of-s-mode

LockDown Browser is not launching

Browser not compatible error message
This is often caused when a user opens the LockDown browser, then logs into ALEKS. To resolve this, please log into ALEKS from a regular web browser, like Chrome, Safari, or Firefox, and access your test/assignment. See https://respondus.knowledgeowl.com/home/d2l---lockdown-browser-shouldnt-be-started-manually for more info.

Screencastify error
Please see the Respondus Support article below for the recommended steps to resolve his issue.
https://support.respondus.com/support/index.php?/default_import/Knowledgebase/Article/View/571/25/screencastify-error

Still not working?
Please visit https://support.respondus.com/support/index.php?/default_import/Knowledgebase/List/Index/25/student-support-faq for additional troubleshooting tips.