How are audio files downloaded from the hn4 pro

July 29, 2020

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Hello Adrian,

Thank you for posting your query in Microsoft Community.

We do understand your concern and we will be happy to help you regarding this.

Please answer the below questions:

1. Did you try with different USB cable?
2. Did you try to connect to another PC and check if it is working?

You may try the hardware troubleshooter to fix the issue

The Hardware Troubleshooter is an automated tool which will check the hardware connected to the computer for any known issues with it and provides the details and on how to fix them. Follow these steps and run the troubleshooter.

Follow these steps:

1. Press Windows key to get the Start menu.
2. Type Troubleshooting.
3. Click on Troubleshooting.
4. Click on view all option on the upper left corner.
5. Select the Hardware and Device options from the list.
6. Click Next to run the Hardware and Device Troubleshooter.

I hope this helps you. If you have any further queries, feel free to contact us. We will be happy to help you.

Thank you.

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Thank you. I have it working now.

fyi Here is reply from ZOOM

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Hello,

Thank you for letting us know about this.

Reply us if you need any further assistance with windows. We will be glad to help.

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I have managed to get this working as USB audio interface on my laptop which recently got upgraded to Windows 10.

I had to manually install the H/F Series ASIO Driver from https://www.zoom.co.jp/products/field-video-recording/field-recording/h4n-pro-handy-recorder#downloads first. The driver I have is version 3.0.1.5. It takes a while to detect the H4n when first plugged into the USB port but eventually works fine.

On another laptop we have, the same driver does not seem to work. There is a flicker when the H4n is first plugged into the USB port but it doesn't seem to register it as a recording device.

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Hello Joe,

Thank you for letting us know about this.

We appreciate your efforts regarding this.

Reply us if you need any further assistance with windows. We will be glad to help.

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